Refund Policy
ROOMINDO offers refunds within 3 days of purchase if you're unsatisfied. Refunds are based on service usage. Contact support for assistance; some services may be non-refundable.
Our Refund Guarantee
We stand behind our property management services with a comprehensive refund policy designed for your peace of mind.
We offer refunds within 3 days of purchase if you're unsatisfied with our services.
Our main objective is to ensure complete customer satisfaction with our property management services.
Refunds are processed back to the original payment method used for the purchase.
Simple cancellation and refund process with dedicated support to assist you.
How to Request a Refund
Follow these simple steps to request a refund for your Roomindo services.
Reach out to our support team using the provided contact information to initiate your refund request.
We'll review your request and investigate the reasons for dissatisfaction to ensure genuine concerns.
Once approved, we'll process your refund back to the original payment method within 3-5 business days.
Our main objective is to ensure complete customer satisfaction at Find My Hostel. If you are not pleased with the services provided, we are prepared to offer a refund within a period of 3 days, given that the reasons are genuine and substantiated after an investigation. We kindly advise you to review the terms and conditions of each booking before finalizing it, as they contain all the necessary details about the hostel and its services.
In the event of dissatisfaction with our services, customers have the freedom to cancel their hostel booking and request a refund. The following policies will be implemented.
To cancel your booking, please contact us using the provided contact information. Cancellations made within 3 business days after making the payment will be considered eligible for a refund for the next service period.
Important Notes:
- • Cancellations must be made within 3 business days of payment
- • Contact our support team to initiate cancellation
- • Refunds are processed for the next service period
- • Some services may be non-refundable based on usage
At Find My Hostel, we strive to provide the best possible experience for our customers. If any customer is not completely satisfied with their hostel booking, we are able to provide a refund.
Credit Card Payments
Refunds for payments made by credit card will be issued back to the original card used for the purchase.
Payment Gateway
For payments made through a payment gateway, refunds will be processed to the same account.
Refund Eligibility:
- • Refunds are available within 3 days of purchase
- • Service usage will be considered in refund calculations
- • Genuine reasons must be substantiated through investigation
- • Some services may be non-refundable based on terms
Processing Time:
- • Refund requests are reviewed within 24-48 hours
- • Approved refunds are processed within 3-5 business days
- • Processing time may vary based on payment method
Need Help with Your Refund?
Our support team is here to help you with any refund-related questions or concerns. Contact us and we'll assist you through the process.